These Terms govern use of Vovix Connect, operated by Vovix Private Limited. By using the service you agree to them.
1. Service
Connect your own WhatsApp Business Account to send/receive messages, run campaigns, use a shared inbox and AI assistant, and manage billing, via the official WhatsApp Business Platform.
2. Accounts
Provide accurate info, keep credentials secure; you are responsible for your and your team's activity.
3. Acceptable use
Obtain valid opt-in before messaging; honor opt-out; comply with WhatsApp/Meta policies and applicable law (incl. DPDP Act, 2023); no spam, unlawful, deceptive or prohibited content. We may suspend accounts that risk number quality or compliance.
4. Third-party platforms
Delivery depends on Meta/WhatsApp, whose terms and pricing apply; we are not liable for their actions, outages or changes.
5. Fees and wallet
Paid plans plus a prepaid message wallet. Messages are charged at Meta's rates plus our platform fee and taxes. Wallet balances and subscription fees are non-refundable except where required by law. Sending pauses at the minimum balance.
6. Intellectual property
Vovix owns the platform; you retain your content and data.
7. Disclaimers
Provided "as is" without warranties to the extent permitted by law.
8. Limitation of liability
Vovix's total liability is limited to fees paid in the prior three months; no indirect or consequential damages.
9. Termination
Per plan terms; on termination we delete data as described, subject to legal retention.
10. Governing law
Laws of India; courts at Chennai, Tamil Nadu have exclusive jurisdiction.
11. Changes
Updated here with a new effective date.