Vovix Private Limited ("Vovix", "we", "us"), registered at 2nd Floor, S.No 61/8A, S8, B Block, Thanigaivel Flats, Madambakkam Main Road, Sirpi Nagar, Nandivaram-Guduvancheri, Kancheepuram District, Tamil Nadu 603202 (GSTIN 33AAMCV1682J1ZZ), operates Vovix Connect, a WhatsApp Business messaging platform.
1. Who we serve
Businesses use Vovix Connect to message their own customers over WhatsApp; for those contacts the business is the primary point of contact and Vovix processes the data on the business's instructions.
2. Information we collect
- From business customers: name, business name, email, phone, the WhatsApp Business Account and phone-number identifiers connected via Embedded Signup, billing details (via our payment processor), authentication data.
- Processed on behalf of businesses: their contacts' phone numbers, names and attributes, message content, delivery/read status.
- Automatically: log, device/browser and usage data.
3. How we use it
To provide the service — onboarding numbers, sending/receiving messages, templates, shared inbox, AI assistant, billing, analytics, support, security. End-customer data is processed only to deliver the business's own communications.
4. WhatsApp / Meta
Messages are delivered through the WhatsApp Business Platform (Meta), whose terms also apply. We use only the official WhatsApp Cloud API.
5. Consent and opt-out
Businesses must obtain opt-in before messaging; every notification offers opt-out ("Reply STOP"), after which we exclude that contact.
6. Sharing
With sub-processors (hosting, WhatsApp Business Platform, payments, AI, email) under data-protection terms. We do not sell personal data.
7. Retention
While the account is active or as legally required, then deleted or anonymized.
8. Security
Encryption in transit and at rest for sensitive fields, access controls, tenant isolation.
9. Your rights (DPDP Act, 2023)
Access, correct, delete, and withdraw consent via our Grievance Officer: Hariharan Vijayakumar, hariharan@vovix.in, at the registered address. We respond within legal timelines.
10. Children
For businesses, not directed to children.
11. Changes
Posted here with a new effective date.